Please note that deliveries sometimes can take longer than the estimates mentioned above. We do our best to dispatch your order as soon as possible but the exact delivery times depend on the couriers and can not be guaranteed by us. Orders placed before 2pm (GMT) are processed the same day and will be dispatched in 1-2 business days thereafter. Orders placed on Saturdays, Sundays or public holidays are processed the following business day and will be dispatched within 1-2 business days thereafter.

SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

CUSTOMS, DUITIES AND TAXES

Posterist is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

DAMAGES

In case your order arrives damaged please do let us know immediately, we will be happy to help you. Please save all packaging materials and damaged goods.

RETURNS POLICY

We strive to deliver you the best in quality and value. In case you receive a faulty item we are happy to offer a free replacement or issue you a full refund of your purchase

1. Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.
   
   
2. Request your return by emailing support@posterist.co.uk with a detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive the the address of the closest warehouse where you can mail the product you would like to return.
   
   
3. To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages. Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
   
   
4. Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

Our Return & Refund Policy provides more detailed information about options and procedures for returning your order.